Crush It Online: SMB Success Powered by Reputation and Intelligence is your ultimate guide to unlocking the full potential of your small business in today’s digital landscape. Learn why many SMBs struggle to use social media effectively—such as failing to engage with their audience or lacking a clear strategy—and how you can avoid these pitfalls. We’ll show you why monitoring your online reputation is critical for building trust, attracting new customers, and retaining loyal ones, especially in a world where one bad review can impact your bottom line. This presentation also dives into the power of market intelligence, offering actionable insights on how to track industry trends, understand your competitors, and leverage customer data to grow your business. You’ll hear real-world examples, like how a boutique increased sales by doubling down on eco-friendly trends, and leave with practical tools and strategies to transform your social media, reputation, and market positioning into growth engines.