Even the most customer-satisfaction-focused businesses may face pushback from customers. This seminar redefines the role of negative feedback when building a brand reputation and clarifies why you should welcome it as a gift. Join Michael Podolsky to explore strategic ways to turn negative reviews into powerful opportunities for growth.

During this seminar, you will gain an understanding of all aspects of customer reviews and their impact on your brand reputation. You will learn to turn lemons into lemonade by effectively managing reactions and actions with unsatisfied customers. Additionally, you will explore practical strategies to help you engage with criticism and enhance customer advocacy and satisfaction.